At Miss Crown Enterprises, we are committed to your satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, please review our Refund and Replace Policy outlined below.
Refund Policy:
- Eligibility: You may request a refund within 30 days of the purchase date for products that are unused, undamaged, and in their original packaging.
- Refund Process: To initiate a refund, please contact our customer support team with your order details. Upon approval, we will provide instructions for returning the item(s).
- Refund Method: Refunds will be issued to the original payment method used for the purchase, and it may take several business days to reflect in your account, depending on your payment provider.
Replace Policy:
- Eligibility: If you receive a damaged or defective product, please contact us within 7 days of receiving the item to request a replacement.
- Replace Process: Our customer support team will guide you through the process of returning the damaged or defective product. Once we receive the item and confirm the issue, we will promptly send a replacement.
Note:
- Shipping fees for returns and replacements may apply, and any personalized or customized items may not be eligible for refunds or replacements unless they are damaged or defective.
- We reserve the right to refuse a refund or replacement if the item does not meet the eligibility criteria mentioned above.
For any inquiries or to initiate a refund or replacement request, please contact our customer support team at [email protected]. Your satisfaction is important to us, and we are here to assist you throughout the process. Thank you for choosing Miss Crown Enterprises.